Eligibility
Delivery is offered only when the destination can be validated and the driving route is within the configured service area. Address suggestions may be provided by Mapbox. Lamp Cuisine performs a final server-side address and road-distance check before an order can proceed. An address may be refused before payment.
Address and instructions
The customer is responsible for a complete street address, unit number, contact number, access information, and safe delivery instructions. Updating an address may change eligibility, timing, or the delivery fee and requires a new quote.
Fees and timing
The delivery fee and estimated window are shown before payment. Times are estimates, not guarantees. Kitchen conditions, traffic, weather, building access, safety, and provider outages may affect arrival.
Handoff options
- Hand it to me: be available at the address and reachable by phone.
- Leave at door: provide a lawful, safe, and accessible location. Once the order is left as instructed, Lamp Cuisine is not responsible for loss, theft, weather exposure, animals, or building removal outside its control.
The driver may refuse an unsafe, illegal, inaccessible, or materially different handoff location.
Unreachable customer or incorrect address
The driver or restaurant may attempt to contact the customer. If the address is incorrect, access is unavailable, or the customer cannot be reached, the order may be returned, left only when safely authorized, or marked as a failed delivery. Additional redelivery is not guaranteed. Refund eligibility depends on the recorded circumstances and the Refund and Cancellation Policy.
Location updates
When available, the status page may show an approximate recent driver location while an order is actively out for delivery. Location sharing can be delayed, paused, stale, or unavailable and is not a guarantee of an exact position or arrival time.
Problems
Call (404) 549-7005 as soon as possible with the order number and delivery details. Lamp Cuisine will review the recorded order, payment, handoff, and delivery events.