This policy applies to direct ordinary orders. Catering refunds and cancellations are governed by the Catering Terms and the accepted quote.
Restaurant refusal
If Lamp Cuisine refuses a paid order before acceptance, the full captured total is submitted for refund to the original payment method.
Customer cancellation
There is no automatic cancellation button. Call (404) 549-7005 immediately. Lamp Cuisine will try to stop an order that has not entered preparation, but a cancellation or refund is not guaranteed after the restaurant accepts the order or begins work. Any approved amount is confirmed and recorded before the refund is submitted.
Duplicate, incorrect, or failed payment
Lamp Cuisine reviews duplicate charges, amount mismatches, late payments, and provider exceptions against its payment records. A confirmed duplicate or incorrect charge is corrected through the original payment method. A payment that did not complete creates no accepted order.
Delivery and order issues
Call the restaurant the same day if an order is missing, materially incorrect, damaged, or not delivered as recorded. Lamp Cuisine may verify the order, handoff, delivery events, photographs, or communications before deciding the appropriate replacement, credit, partial refund, or full refund.
Refund timing
Lamp Cuisine submits an approved refund promptly through Stripe. The status page shows when the refund is pending, completed, or needs review. The time for the credit to appear is controlled by the customer's bank or card issuer.
How to request help
Call (404) 549-7005 and provide the order number, the contact information used for the order, and a concise description of the issue. Refunds are returned only to the original payment method unless law requires another method.